Privacy Policy

1 Information We Collect

CXP Solutions ("we," "us," or "our") collects information from visitors to our website (cxp-solutions.com) to provide better services and improve your experience. The types of information we collect include:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and company name when you fill out contact forms or request quotes
• Project Details: Information about your facility, project requirements, and service needs that you share through forms or communications
• Communications: Records of correspondence when you contact us via email, phone, or our website

Information Collected Automatically

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General geographic location based on IP address (city/region level)
• Referral Data: How you found our website (search engine, social media, direct, etc.)

2 How We Use Your Information

We use the information we collect for the following purposes:

Lead Generation & Marketing

When you submit information through our website, you may be added to our customer relationship management (CRM) system for follow-up communications. We may use your information to:

• Send service quotes and proposals you've requested
• Follow up on your project inquiries
• Share relevant industry updates, technical resources, and service information
• Notify you of new services or capabilities that may benefit your operations

3 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytical data.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (session management, security)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Used to track visitors across websites for advertising purposes and measure ad campaign effectiveness
• Functional Cookies: Remember your preferences and settings for a better experience

Google Analytics

We use Google Analytics to collect and analyze website traffic data. This service may collect:

• Pages you visit and time spent on each page
• Your approximate geographic location
• The website or search engine that referred you to us
• Technical information about your device and browser

Google Analytics uses cookies to collect this information anonymously. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Set preferences for certain websites

Please note that disabling cookies may affect the functionality of our website.

4 Third-Party Services

We work with trusted third-party service providers to operate our business effectively. These may include:

• Website Hosting: Secure servers that store and deliver our website content
• Analytics Providers: Google Analytics for website traffic analysis
• CRM Systems: Customer relationship management platforms to manage inquiries and communications
• Email Marketing: Services to send newsletters and marketing communications
• Form Processing: Tools that help us receive and manage contact form submissions

These third-party providers are contractually obligated to protect your information and may only use it for the specific services they provide to us. We do not sell your personal information to third parties.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure hosting infrastructure with regular security updates
• Access controls limiting employee access to personal data
• Regular review of our data collection and storage practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact Form Submissions: Retained for the duration of our business relationship plus 3 years
• Email Communications: Retained as long as relevant to ongoing business or as required for legal compliance
• Analytics Data: Aggregated data retained indefinitely; individual session data typically expires per Google's retention settings
• Marketing Lists: Until you unsubscribe or request removal

You may request deletion of your personal data at any time by contacting us (see Contact section below).

7 Your Rights

Depending on your location, you may have certain rights regarding your personal information:

For All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

European Users (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

8 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we may notify you via email or a prominent notice on our website
• Your continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.